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Refund policy

Hello Shoppers! It’s important for us at ItsHerStore, to have happy customers. allows fair autonomy for each seller to dictate their terms of sales. After all its ‘Her Business, Her Rules’. Please make sure you read the individual seller product return’s policy mentioned on the product page carefully before purchasing, to ensure that you have a hassle-free shopping experience with us.

Since all the products sold on here are created or curated, a lot of hard work and passion has been put into these products, we are sure that you will love what you buy.
Terms and Conditions for returns
A return request will be accepted in the following conditions.
  • Faulty/incorrect/physically damaged product/s reported to the marketplace within 24 hours of product delivery
  • Incorrect Size - the item differs majorly from the images and description in its listing
  • Incorrect color than what was ordered
Note: Do bear in mind that, a lot of the items listed on this website are handmade. Some variations and imperfections may be present and will not constitute as a “faulty product”.
A return will not be accepted in the following conditions.
  • Custom made or personalized items.
  • Items that have been worn/washed/soiled and without tags
  • Inner wear, lingerie, beachwear, earrings, unsealed cosmetics cannot be returned on hygiene grounds
  • Products which were sold as combos/sets, are not eligible for return/replacement as individual items
  • Seal-opened items if any, will not be accepted for return in case of not being happy with the product as they cannot be resold
  • Return request made outside the specified time frame (within 24 hours of delivery).
Conditions of return
  • The item must be returned with all labels attached and wrapped in the original packagin. Once returns are accepted, store credits will reflect in the buyers account (equal to the value of product purchased) which can be used towards a future purchase at Store credit is valid for only 6 months from the date of issue.
Note: Unless it is the fault of the seller and verified by ItsHerStore team, the original shipping/handling will be refunded along with the product value, in terms of store credit.
I bought an item and I simply changed my mind. Can I return it?
Absolutely!You can return the item by contacting us at with the reason for the return, within 24 hours of receiving your order. The request will need to be investigated by both the seller and ItsHerStore team as per the returns and exchange policy. You will be notified by ItsHerStore team and informed about reverse pick-up for the product purchased.
Note: The shipping cost for the reverse pick-up will need to be paid by the buyer. Once we have actioned your request, you will receive a email informing you about the store credits being credited into your account.
What do I do if the product received is physically damaged?
Our sellers make every effort to ensure that your item is packaged appropriately so that it reaches you safe and sound. In the rare case that you do receive a broken item, please report your concern by emailing us at, within 24 hours of receiving your order, along with the images of the damaged product. We will arrange a reverse pick-up for the product, check for the physical damage and once approved by the seller, credit the amount to your account.
To prevent misuse of this policy, we are afraid we can’t consider any complaints about broken items received more than 2 days after delivery.
Note: If it the fault of the seller, the shipping cost for initial shipment and reverse pick-up will be borne by the seller.
I paid through Cash on Delivery, how will I receive a refund for my item?
If you have paid through Cash on Delivery (COD), the value of product returned would automatically reflect in the form of Store Credit in your account. By logging into you account, you can access your credit balance. With this credit, you can can easily make new purchases on